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Fabric & upholstery

Before you clean: check the care label

Why the manufacturer’s instructions come first, and what to share when you are unsure.

Start with the item, not a general rule

No. Materials, dyes, backing, and construction can require different care. Send a clear photo of the manufacturer’s care label. A W code is not blanket permission for steam cleaning or machine extraction; some manufacturers specifically prohibit those methods. Delicate, unstable-dye, or dry-clean-only fabrics may need a specialist.

Rugs need their own review

That depends on its fibers, dyes, backing, construction, and condition. Some rugs can be cleaned in place; others need specialist treatment. Send the rug’s size, photos of both sides, and its label if available. Do not assume that a method suitable for installed carpet will also suit a wool, silk, or handmade rug.

Tell us what has already been used

Tell us exactly what you used, including household remedies, and whether the appearance changed. Some products leave residue, affect dyes, or make a stain harder to treat. Avoid applying more products until the material and previous treatments have been reviewed.

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